Limits and availability
Recover from unavailable plans, account readiness blocks, usage limits, and changing model or tool availability.
The pricing page is the live source for plan availability and purchase state. This guide explains what to do when a plan, checkout step, included usage, model, or tool is not available as expected.
Check the live catalog
Open Pricing and read the current plan cards. If the catalog cannot load, use its retry action and try again later. The detailed pricing guide explains the plan shape but does not replace the live catalog.
Make the account ready
Some selections require sign-in and completed onboarding. Follow the visible account prompts, including any billing-country step, then return to Pricing and check availability again.
Read the product limit or availability message
Included usage, model access, and tool access can depend on the current plan and product availability. Use the visible product message and do not assume that a plan guarantees a particular model or tool.
Retry a failed checkout handoff
If checkout does not start or does not reach confirmation, retry from the live Pricing page. Keep the visible step or message so support can help without needing private account or payment details.
Catalog state
Current amounts, currency, purchasability, and included usage belong to the public Pricing surface.
Account readiness
Sign-in, onboarding, and billing-country completion may be needed before a plan can be selected for checkout.
Model and tool access
Use the current product and plan state. This guide does not promise an complete model list or permanent access to a specific tool.
| Situation | What you may see | Next action |
|---|---|---|
| Catalog unavailable | Pricing cannot load current plan information. | Use Retry, then try again later if the issue remains. |
| Account not ready | Pricing asks you to sign in or complete onboarding. | Complete that visible step and return to the catalog. |
| Plan unavailable | A plan cannot be selected for the current account or time. | Choose an available plan or ask support about the visible state. |
| Usage limit reached | The product indicates that included usage is exhausted or limited. | Follow the product message and review the current plan details. |
| Model or tool unavailable | The requested capability is not offered in the current state. | Use what the product currently lists, then contact support if unclear. |
| Checkout does not start | The handoff does not reach the hosted payment page or confirmation. | Retry from Pricing and share the visible message with support. |
Does reaching included usage promise an upgrade or extra capacity?
No. Follow the visible product message and the current Pricing page. This guide does not promise additional capacity, extra charges, unused-usage treatment, or any other behavior that is not shown in the live product.
Can I rely on a specific model or tool being available?
No complete model list is promised here. Access can depend on the current plan and availability, so use the model or tool choices shown in the product at the time you work.
What should I include when asking for help?
Share the public page, plan name, visible state, and the steps that led to the issue. Do not include sign-in secrets, payment information, private connection data, or other sensitive information.
Share the visible availability state with the RevampKey team.