Zoho Desk agent skills for Claude Code, Cursor and RevampKey

5 ready-made playbooks that teach an AI agent how to do real Zoho Desk work: which tools to call, what to check first, and when to stop and ask you.

Download RevampKey, free I have it: connect Zoho Desk

Connect Zoho Desk once and all 5 skills install themselves and stay up to date. Mac, Windows and Linux.

All 5 Zoho Desk skills

Each skill is one job. You ask in plain words and the agent loads the skill that matches, then follows its steps.

Start hereAsks before writing24 Zoho Desk tools

Use the Zoho Desk connector safely

Confirms which Zoho Desk org and scope you are working in, picks the right ticket, contact, thread or search tool, keeps reads small, and asks before any change to a ticket, reply or task.

Use it when

You have just connected Zoho Desk and want to know what it can do
A question could be answered from tickets, contacts, threads or history and you need the right tool
You want the assistant to make no changes until you approve each one

Tools it uses

getAccount
getTicket
getTickets
getTicketsByContact
searchTickets
searchContacts
searchAccounts
getContact
getThreads
getThread
getTicketConversations
getTicketComments
getTicketComment
getTicketHistory
getTicketsMetrics
createTicket
updateTicket
deleteTicket
markTicketAsRead
sendReply
createTicketComment
updateTicketComment
deleteTicketComment
createTask

Example

Which Zoho Desk org am I connected to, and find the open tickets from Acme Corp this week without changing anything.

You are connected to the Support org. I read 12 open tickets from Acme Corp in the last 7 days and changed nothing. Two of them have had no reply in the last 3 days. Say the word if you want me to draft a reply to either one.

Use in RevampKeyRead the full skill →

Read-only13 Zoho Desk tools

Brief yourself on a customer before replying in Zoho Desk

Builds a short, read-only brief from a customer's contact, account and past tickets, covering open commitments, recurring issues and tone. It never sends or changes anything.

Use it when

You are about to answer a ticket and want the customer's background first
A customer returns and you need to know what was promised last time
You want to spot a recurring problem before the same complaint lands again

Tools it uses

searchContacts
searchAccounts
getContact
getAccount
getTicket
getTicketsByContact
getTickets
searchTickets
getThread
getThreads
getTicketConversations
getTicketHistory
getTicketComments

Example

Give me the history with Priya Raman before I reply to her ticket.

Priya Raman (priya.raman@example.com, Halden Logistics) has 2 open tickets and 4 closed in the last 90 days. The main pattern is a recurring export failure: tickets 10482 and 10517 both report it, and the second was reopened after we said a fix was shipped. We promised a manual re-run of her March export by Friday, and that has not been logged as done. Her last two messages are short and frustrated, so reply directly and lead with the export. Not established: threads older than 90 days were not loaded.

Use in RevampKeyRead the full skill →

Asks before writing11 Zoho Desk tools

Draft a Zoho Desk support reply with AI

Reads the ticket conversation, earlier commitments and customer history, then drafts a reply for your review. It sends nothing until you explicitly approve.

Use it when

A customer wrote in and you need a reply that matches earlier answers
A ticket was reopened and you want to acknowledge what did not work
You want a clear next step and status in one draft before sending

Tools it uses

getTicket
searchTickets
getTicketConversations
getThreads
getTicketComments
getTicketHistory
getTicketsByContact
getContact
getAccount
sendReply
createTicketComment

Example

Draft a reply to ticket 10482 from Priya Nair. Check what we promised her last week before you write it.

Ticket 10482 (Export fails for large CSVs, Open, assigned to Dev Kumar). Priya's last message asks why the export still times out after the fix you sent on Monday. Earlier you promised a workaround by Thursday, and that is not in the thread yet. Draft below: it acknowledges the timeout, gives the interim workaround and names the next update time. Proposed status after sending: Pending. Awaiting your explicit yes to send.

Use in RevampKeyRead the full skill →

Read-only9 Zoho Desk tools

Audit your Zoho Desk ticket base

Finds stale, unowned, unread and possibly duplicate tickets and produces a cleanup proposal with counts. It only reads: it asks before changing any ticket.

Use it when

The help desk backlog feels out of control and nobody knows how bad it is
You want to find tickets nobody has touched in weeks
You suspect duplicate tickets from the same customer

Tools it uses

getTickets
searchTickets
getTicketsMetrics
getTicketHistory
markTicketAsRead
getTicketsByContact
getThreads
getThread
getContact

Example

Audit our support desk for stale and unassigned tickets from the last month and tell me what to clean up.

Across the Support department I found 41 stale open tickets with no activity for 14 days: 18 are waiting on a customer reply, 9 are unassigned, and 14 look resolved but were never closed. I have not changed anything. Tell me which actions to approve and I will carry them out.

Use in RevampKeyRead the full skill →

Asks before writing11 Zoho Desk tools

Triage your Zoho Desk queue with AI

Ranks your open Zoho Desk tickets by waiting-on-us status, age, unread state and customer impact, then proposes what to answer, reassign or escalate first. It reads only and asks before changing anything.

Use it when

Start of the day, when you need to know what to answer first
Before a team meeting, to see which tickets are overdue
When a backlog builds up and you need a ranked list to share

Tools it uses

getAccount
getTickets
searchTickets
getTicket
getThreads
getThread
markTicketAsRead
getContact
getTicketComments
deleteTicket
deleteTicketComment

Example

Triage my open Zoho Desk tickets and tell me what to answer first.

I reviewed 48 of 52 open tickets in the Support queue. 11 are waiting on us, the oldest for 3 days, and 4 are unread. The top item is #1042, a billing question from an enterprise account, waiting 3 days with no reply. I propose answering it now. Nothing has been changed; say the word if you want me to reassign or escalate any of these.

Use in RevampKeyRead the full skill →

Get all 5 without copying a file

RevampKey adds the skills when you connect Zoho Desk, updates them for you and removes them when you disconnect.

Download RevampKey

How Zoho Desk skills work

Connect Zoho Desk
The Zoho Desk MCP server gives the agent its tools.
Ask in plain words
“Give me the history with Priya Raman before I reply to her ticket.” Each SKILL.md says when it applies, so only the one that fits is loaded.
Approve any change
The agent calls the tools in order, checks its work, and shows you any change before it makes it.

How to install Zoho Desk skills

In RevampKey the skills install themselves when you connect Zoho Desk. In other tools each skill is one folder with a SKILL.md file, and you also need the Zoho Desk MCP server connected there.

About 1 minute · nothing to copy

Download RevampKey for Mac, Windows or Linux and sign in.
Open Connectors and connect Zoho Desk. All 5 skills come with it and stay up to date; they go away when you remove the connector.
Ask in plain language, for example “Give me the history with Priya Raman before I reply to her ticket.”
Download RevampKeyConnect Zoho Desk · 1 click
Get RevampKey to connect Zoho Desk
RevampKey is a free desktop app for Mac, Windows and Linux. Install it, sign in, and Zoho Desk is one click away with its skills already attached.
Download RevampKey
Not now? Use the skills in your current tool
for s in essentials customer-history-brief reply-drafting ticket-hygiene-audit ticket-triage; do curl -fsSL --create-dirs -o .claude/skills/zoho-desk-$s/SKILL.md https://revampkey.com/marketplace/zoho-desk/skills/$s/SKILL.md done
Other tools

Into this project’s .claude/skills folder

Connect the Zoho Desk MCP server in Claude Code.

Run this in your project folder to add all 5 skills:

for s in essentials customer-history-brief reply-drafting ticket-hygiene-audit ticket-triage; do
  curl -fsSL --create-dirs -o .claude/skills/zoho-desk-$s/SKILL.md https://revampkey.com/marketplace/zoho-desk/skills/$s/SKILL.md
done

Ask in plain language, for example “Give me the history with Priya Raman before I reply to her ticket.”

Into the shared .agents/skills folder

Connect the Zoho Desk MCP server in Cursor.

Run this in your project folder to add all 5 skills:

for s in essentials customer-history-brief reply-drafting ticket-hygiene-audit ticket-triage; do
  curl -fsSL --create-dirs -o .agents/skills/zoho-desk-$s/SKILL.md https://revampkey.com/marketplace/zoho-desk/skills/$s/SKILL.md
done

Ask in plain language, for example “Give me the history with Priya Raman before I reply to her ticket.”

Into the shared .agents/skills folder

Connect the Zoho Desk MCP server in Codex.

Run this in your project folder to add all 5 skills:

for s in essentials customer-history-brief reply-drafting ticket-hygiene-audit ticket-triage; do
  curl -fsSL --create-dirs -o .agents/skills/zoho-desk-$s/SKILL.md https://revampkey.com/marketplace/zoho-desk/skills/$s/SKILL.md
done

Ask in plain language, for example “Give me the history with Priya Raman before I reply to her ticket.”

Into the shared .agents/skills folder

Connect the Zoho Desk MCP server in VS Code.

Run this in your project folder to add all 5 skills:

for s in essentials customer-history-brief reply-drafting ticket-hygiene-audit ticket-triage; do
  curl -fsSL --create-dirs -o .agents/skills/zoho-desk-$s/SKILL.md https://revampkey.com/marketplace/zoho-desk/skills/$s/SKILL.md
done

Ask in plain language, for example “Give me the history with Priya Raman before I reply to her ticket.”

RevampKey or copy the files?

In RevampKey

One click when you connect Zoho Desk
Updated for you when a skill improves
Removed when you disconnect
The MCP server is set up for you
800+ other connectors, same way

Download free

Copy into your project

One command per project
Run it again to get updates
You connect the Zoho Desk MCP server yourself
Works in Claude Code, Cursor, Codex and VS Code

See the command

Zoho Desk skills FAQ

What is a Zoho Desk agent skill?

A SKILL.md file: a short playbook an AI agent loads when your request matches it. Each Zoho Desk skill describes one job, which Zoho Desk tools to use in which order, what to check first and when to stop and ask you.

Do the Zoho Desk skills change anything on their own?

2 of the 5 only read. The others tell the agent to show you the change and wait for a yes before it creates, edits or deletes anything in Zoho Desk.

Which tools can use these skills?

Any agent that reads the open Agent Skills format: Claude Code, Cursor, Codex, VS Code with Copilot and RevampKey. In RevampKey they are attached when you connect Zoho Desk; elsewhere you copy the folders into your project or skills directory.

Do I need the Zoho Desk MCP server too?

Yes. The skills tell the agent how to do the work; the Zoho Desk MCP server gives it the tools to do it. The Zoho Desk MCP setup guide covers every client.

Zoho Desk MCP server setup · This page as Markdown

Put Zoho Desk’s best workflows in your agent

Download RevampKey, connect Zoho Desk and ask your first question in about a minute.

Download RevampKey Connect Zoho Desk · 1 click

All 5 Zoho Desk skills

Use the Zoho Desk connector safely

Use it when

Tools it uses

Brief yourself on a customer before replying in Zoho Desk

Use it when

Tools it uses

Draft a Zoho Desk support reply with AI

Use it when

Tools it uses

Audit your Zoho Desk ticket base

Use it when

Tools it uses

Triage your Zoho Desk queue with AI

Use it when

Tools it uses

Get all 5 without copying a file

How Zoho Desk skills work

How to install Zoho Desk skills

RevampKey or copy the files?

In RevampKey

Copy into your project

Zoho Desk skills FAQ

Put Zoho Desk’s best workflows in your agent

Skills for related tools