# Zoho Desk agent skills for Claude Code, Cursor and RevampKey

> Ready-made Zoho Desk playbooks for AI agents: brief yourself on a customer before replying in Zoho Desk, draft a Zoho Desk support reply with AI, audit your Zoho Desk ticket base. Free SKILL.md files for Claude Code, Cursor and Codex, or one click in RevampKey.

## Skills

- [Use the Zoho Desk connector safely](https://revampkey.com/marketplace/zoho-desk/skills/essentials.md): Confirms which Zoho Desk org and scope you are working in, picks the right ticket, contact, thread or search tool, keeps reads small, and asks before any change to a ticket, reply or task.
- [Brief yourself on a customer before replying in Zoho Desk](https://revampkey.com/marketplace/zoho-desk/skills/customer-history-brief.md): Builds a short, read-only brief from a customer's contact, account and past tickets, covering open commitments, recurring issues and tone. It never sends or changes anything.
- [Draft a Zoho Desk support reply with AI](https://revampkey.com/marketplace/zoho-desk/skills/reply-drafting.md): Reads the ticket conversation, earlier commitments and customer history, then drafts a reply for your review. It sends nothing until you explicitly approve.
- [Audit your Zoho Desk ticket base](https://revampkey.com/marketplace/zoho-desk/skills/ticket-hygiene-audit.md): Finds stale, unowned, unread and possibly duplicate tickets and produces a cleanup proposal with counts. It only reads: it asks before changing any ticket.
- [Triage your Zoho Desk queue with AI](https://revampkey.com/marketplace/zoho-desk/skills/ticket-triage.md): Ranks your open Zoho Desk tickets by waiting-on-us status, age, unread state and customer impact, then proposes what to answer, reassign or escalate first. It reads only and asks before changing anything.

## Install

- RevampKey: connect Zoho Desk at https://revampkey.com/marketplace/zoho-desk; the skills come with it.
- Any Agent Skills tool, into the current project:

```bash
for s in essentials customer-history-brief reply-drafting ticket-hygiene-audit ticket-triage; do
  curl -fsSL --create-dirs -o .agents/skills/zoho-desk-$s/SKILL.md https://revampkey.com/marketplace/zoho-desk/skills/$s/SKILL.md
done
```

### What is a Zoho Desk agent skill?

A SKILL.md file: a short playbook an AI agent loads when your request matches it. Each Zoho Desk skill describes one job, which Zoho Desk tools to use in which order, what to check first and when to stop and ask you.

### Do the Zoho Desk skills change anything on their own?

2 of the 5 only read. The others tell the agent to show you the change and wait for a yes before it creates, edits or deletes anything in Zoho Desk.

### Which tools can use these skills?

Any agent that reads the open Agent Skills format: Claude Code, Cursor, Codex, VS Code with Copilot and RevampKey. In RevampKey they are attached when you connect Zoho Desk; elsewhere you copy the folders into your project or skills directory.

### Do I need the Zoho Desk MCP server too?

Yes. The skills tell the agent how to do the work; the Zoho Desk MCP server gives it the tools to do it. The Zoho Desk MCP setup guide covers every client.

MCP setup guide: https://revampkey.com/marketplace/zoho-desk.md