Unthread agent skills for Claude Code, Cursor and RevampKey

3 ready-made playbooks that teach an AI agent how to do real Unthread work: which tools to call, what to check first, and when to stop and ask you.

Download RevampKey, free I have it: connect Unthread

Connect Unthread once and all 3 skills install themselves and stay up to date. Mac, Windows and Linux.

All 3 Unthread skills

Each skill is one job. You ask in plain words and the agent loads the skill that matches, then follows its steps.

Start hereRead-only6 Unthread tools

Use Unthread safely with AI

Guides your AI assistant to confirm your account, pick the right conversation or analytics read, keep results small, and ask before changing anything in Unthread.

Use it when

You want an assistant to look up conversations in Unthread without flooding the chat
You need to know which account or workspace the assistant is reading from
You want assurance that comments, status changes and approval requests wait for your approval

Tools it uses

get_current_user
get_conversation_by_id
list_conversations
get_time_series_analytics
list_custom_fields
get_custom_field

Example

Check which Unthread account you are on, then show me the conversations from the last 7 days that are still open.

You are connected to the Acme Support account. Over the last 7 days there are 23 open conversations. I used a 7-day window and an open-status filter, and showed the first 10 by age. I have not changed anything in Unthread.

Use in RevampKeyRead the full skill →

Read-only5 Unthread tools

Triage your Unthread conversation queue

Ranks your open Unthread conversations by who is waiting longest, flags at-risk and stalled tickets, and returns a prioritised worklist. It reads only and asks before changing anything.

Use it when

You start the day and want to know which customers are waiting for a reply.
You need a quick list of stalled tickets nobody has touched this week.
You are covering a teammate's queue and need to decide where to start.

Tools it uses

get_current_user
list_conversations
get_conversation_by_id
list_custom_fields
get_custom_field

Example

Triage my open Unthread conversations and tell me which ones need a reply first.

I reviewed 24 of 31 open conversations in your queue. Three need a reply now: the oldest has been waiting 2 days for a customer answer. Two are at risk because they carry a high-severity custom field, and five are stalled with no activity for over a week. I have not changed anything; tell me which ones to act on.

Use in RevampKeyRead the full skill →

Read-only4 Unthread tools

Review your support analytics for a period

Turns Unthread ticket analytics and custom-field definitions into a period summary of volume, trend and anomalies, keeping measured figures apart from interpretation. It reads only and changes nothing.

Use it when

You need a weekly or monthly summary of support volume for the leadership meeting.
Ticket volume moved and you want to know whether it is a real change or a reporting artefact.
You want to compare this month's mix of priorities or product areas with last month's.

Tools it uses

get_current_user
get_time_series_analytics
list_custom_fields
get_custom_field

Example

Summarise support volume for the last two weeks against the two weeks before, and tell me which custom-field segment moved most.

Volume was 412 conversations in the current two weeks, up from 386 in the previous two weeks, a rise of 26 (+7%). The billing segment grew from 88 to 151 conversations, which accounts for most of the increase. I have not confirmed a cause; the question for you is whether the billing field's default value changed in this period.

Use in RevampKeyRead the full skill →

Get all 3 without copying a file

RevampKey adds the skills when you connect Unthread, updates them for you and removes them when you disconnect.

Download RevampKey

How Unthread skills work

Connect Unthread
The Unthread MCP server gives the agent its tools.
Ask in plain words
“Triage my open Unthread conversations and tell me which ones need a reply first.” Each SKILL.md says when it applies, so only the one that fits is loaded.
Approve any change
The agent calls the tools in order, checks its work, and shows you any change before it makes it.

How to install Unthread skills

In RevampKey the skills install themselves when you connect Unthread. In other tools each skill is one folder with a SKILL.md file, and you also need the Unthread MCP server connected there.

About 1 minute · nothing to copy

Download RevampKey for Mac, Windows or Linux and sign in.
Open Connectors and connect Unthread. All 3 skills come with it and stay up to date; they go away when you remove the connector.
Ask in plain language, for example “Triage my open Unthread conversations and tell me which ones need a reply first.”
Download RevampKeyConnect Unthread · 1 click
Get RevampKey to connect Unthread
RevampKey is a free desktop app for Mac, Windows and Linux. Install it, sign in, and Unthread is one click away with its skills already attached.
Download RevampKey
Not now? Use the skills in your current tool
for s in essentials conversation-triage support-analytics-review; do curl -fsSL --create-dirs -o .claude/skills/unthread-$s/SKILL.md https://revampkey.com/marketplace/unthread/skills/$s/SKILL.md done
Other tools

Into this project’s .claude/skills folder

Connect the Unthread MCP server in Claude Code.

Run this in your project folder to add all 3 skills:

for s in essentials conversation-triage support-analytics-review; do
  curl -fsSL --create-dirs -o .claude/skills/unthread-$s/SKILL.md https://revampkey.com/marketplace/unthread/skills/$s/SKILL.md
done

Ask in plain language, for example “Triage my open Unthread conversations and tell me which ones need a reply first.”

Into the shared .agents/skills folder

Connect the Unthread MCP server in Cursor.

Run this in your project folder to add all 3 skills:

for s in essentials conversation-triage support-analytics-review; do
  curl -fsSL --create-dirs -o .agents/skills/unthread-$s/SKILL.md https://revampkey.com/marketplace/unthread/skills/$s/SKILL.md
done

Ask in plain language, for example “Triage my open Unthread conversations and tell me which ones need a reply first.”

Into the shared .agents/skills folder

Connect the Unthread MCP server in Codex.

Run this in your project folder to add all 3 skills:

for s in essentials conversation-triage support-analytics-review; do
  curl -fsSL --create-dirs -o .agents/skills/unthread-$s/SKILL.md https://revampkey.com/marketplace/unthread/skills/$s/SKILL.md
done

Ask in plain language, for example “Triage my open Unthread conversations and tell me which ones need a reply first.”

Into the shared .agents/skills folder

Connect the Unthread MCP server in VS Code.

Run this in your project folder to add all 3 skills:

for s in essentials conversation-triage support-analytics-review; do
  curl -fsSL --create-dirs -o .agents/skills/unthread-$s/SKILL.md https://revampkey.com/marketplace/unthread/skills/$s/SKILL.md
done

Ask in plain language, for example “Triage my open Unthread conversations and tell me which ones need a reply first.”

RevampKey or copy the files?

In RevampKey

One click when you connect Unthread
Updated for you when a skill improves
Removed when you disconnect
The MCP server is set up for you
800+ other connectors, same way

Download free

Copy into your project

One command per project
Run it again to get updates
You connect the Unthread MCP server yourself
Works in Claude Code, Cursor, Codex and VS Code

See the command

Unthread skills FAQ

What is a Unthread agent skill?

A SKILL.md file: a short playbook an AI agent loads when your request matches it. Each Unthread skill describes one job, which Unthread tools to use in which order, what to check first and when to stop and ask you.

Do the Unthread skills change anything on their own?

3 of the 3 only read. The others tell the agent to show you the change and wait for a yes before it creates, edits or deletes anything in Unthread.

Which tools can use these skills?

Any agent that reads the open Agent Skills format: Claude Code, Cursor, Codex, VS Code with Copilot and RevampKey. In RevampKey they are attached when you connect Unthread; elsewhere you copy the folders into your project or skills directory.

Do I need the Unthread MCP server too?

Yes. The skills tell the agent how to do the work; the Unthread MCP server gives it the tools to do it. The Unthread MCP setup guide covers every client.

Unthread MCP server setup · This page as Markdown

Put Unthread’s best workflows in your agent

Download RevampKey, connect Unthread and ask your first question in about a minute.

Download RevampKey Connect Unthread · 1 click

All 3 Unthread skills

Use Unthread safely with AI

Use it when

Tools it uses

Triage your Unthread conversation queue

Use it when

Tools it uses

Review your support analytics for a period

Use it when

Tools it uses

Get all 3 without copying a file

How Unthread skills work

How to install Unthread skills

RevampKey or copy the files?

In RevampKey

Copy into your project

Unthread skills FAQ

Put Unthread’s best workflows in your agent

Skills for related tools