Freshservice agent skills for Claude Code, Cursor and RevampKey

5 ready-made playbooks that teach an AI agent how to do real Freshservice work: which tools to call, what to check first, and when to stop and ask you.

Download RevampKey, free I have it: connect Freshservice

Connect Freshservice once and all 5 skills install themselves and stay up to date. Mac, Windows and Linux.

All 5 Freshservice skills

Each skill is one job. You ask in plain words and the agent loads the skill that matches, then follows its steps.

Start hereAsks before writing24 Freshservice tools

Use the Freshservice connector safely

Covers how to confirm your tenant, pick the right ticket, catalog, knowledge base or onboarding tool, and page through results. The assistant asks before any change to your live data.

Use it when

You have just connected Freshservice and want to know what it can do
A request could mean a ticket or a catalog order and you want it routed correctly
You want changes to tickets or articles reviewed before they go live

Tools it uses

fetchTickets
fetchTicket
createTicket
updateTicket
fetchServiceCatalogItems
fetchServiceCatalogItem
fetchServiceCatalogItemSearch
fetchServiceCatalogCategories
placeRequestServiceCatalogItem
fetchSolutionArticles
fetchSolutionArticleSearch
fetchSolutionCategories
fetchSolutionCategory
createSolutionArticle
updateSolutionArticle
fetchOnboardingRequests
fetchOnboardingRequestForm
createOnboardingRequest
fetchOffboardingRequests
fetchOffboardingRequestTickets
createOffboardingRequest
fetchAgent
fetchAgents
fetchAssets

Example

Which Freshservice tenant am I connected to, and find the open tickets assigned to my group.

You are connected to your acme-support workspace. I filtered open tickets to your group and read the first 30 of 74, so I can list those now. Nothing has been changed. Tell me which ones to update and I will draft each change for your approval first.

Use in RevampKeyRead the full skill →

Asks before writing9 Freshservice tools

Audit Freshservice onboarding and offboarding requests

Reviews onboarding and offboarding requests in Freshservice to find leavers still holding assets or access and starters not ready on their first day. It proposes fixes and asks before changing any record.

Use it when

A leaver's access may still be open and you need to confirm it was removed
New starters are arriving next week and you want to check equipment and access are ready
You want a periodic audit of whether people-change requests were fully closed

Tools it uses

fetchOnboardingRequests
fetchOffboardingRequests
fetchOffboardingRequestTickets
fetchTicket
fetchAssets
fetchAgent
fetchOnboardingRequestForm
fetchAgents
updateTicket

Example

Check Freshservice for leavers in the last 30 days and tell me who still has assets or access that should have been returned or removed.

I reviewed 14 leavers and 9 starters in the last 30 days. Nine leavers are fully closed. Three have an asset still assigned to them with no return ticket, including laptop AST-2041 for a leaver who left on 3 March. One has an active account past the leaving date. I have not changed anything; I can draft the return tickets once you confirm.

Use in RevampKeyRead the full skill →

Asks before writing8 Freshservice tools

Prepare Freshservice service catalog requests with AI

Finds the right catalog item, reads its form, and summarises exactly what would be submitted. It asks you to confirm before placing any request.

Use it when

A new starter needs a laptop and accessories ordered
You want to request software but are not sure which catalog item it is
You need to know what fields a catalog request requires before ordering

Tools it uses

fetchAgent
fetchAgents
fetchServiceCatalogItemSearch
fetchServiceCatalogCategories
fetchServiceCatalogItems
fetchServiceCatalogItem
fetchTickets
placeRequestServiceCatalogItem

Example

I need a second monitor for Priya Nair, she's just joined the design team. What do I need to fill in to order one?

I found the 'Monitor request' item in Hardware. It needs a monitor model, delivery office and cost centre. I've proposed Leeds for delivery and the design cost centre from Priya's record, please check both. Nothing is placed yet. Reply yes to place the request for quantity 1.

Use in RevampKeyRead the full skill →

Asks before writing12 Freshservice tools

Keep your Freshservice knowledge base accurate with AI

Finds outdated or incomplete solution articles and drafts corrections or new articles from recurring tickets. It shows every proposed change and asks before updating or creating anything.

Use it when

A catalogue item was renamed and articles still use the old name
Agents keep answering the same question that has no article
A quarterly review of access and security articles

Tools it uses

fetchSolutionArticleSearch
fetchSolutionCategories
fetchSolutionCategory
fetchSolutionArticles
fetchServiceCatalogItem
fetchServiceCatalogItems
fetchAgent
fetchAgents
fetchTickets
fetchServiceCatalogCategories
createSolutionArticle
updateSolutionArticle

Example

Review the VPN articles in the Remote Access category and tell me which ones are out of date.

I checked 12 VPN articles. Two are stale: the 'Install the VPN client' guide still names the old 'SecureConnect' app, and the 'Request VPN access' steps show a button that is no longer in the live catalogue item. I also found a gap: 7 recent tickets asked how to reset a VPN token, and no article covers it. I have drafted the three changes. Nothing has been updated yet; tell me which ones to apply.

Use in RevampKeyRead the full skill →

Asks before writing3 Freshservice tools

Triage your Freshservice ticket queue with AI

Ranks open Freshservice tickets by overdue status, urgency, ownership and staleness, then proposes next actions. It asks before changing any ticket.

Use it when

Start of shift, when you want to know what to work on first
A queue has grown and you need overdue and unowned tickets surfaced
You suspect duplicate tickets or stalled assignments and want them flagged

Tools it uses

fetchTickets
fetchTicket
updateTicket

Example

Triage my open Freshservice tickets and tell me what needs attention first.

I reviewed 62 open tickets in the IT Service Desk queue. Act first: 4 are overdue, led by #20417 (VPN access for a new starter, high priority, 6 days old, unassigned). Three tickets from the finance team about the same printer look like one incident, so I suggest linking them. Nothing has been changed; the proposed reassignments are waiting for your approval.

Use in RevampKeyRead the full skill →

Get all 5 without copying a file

RevampKey adds the skills when you connect Freshservice, updates them for you and removes them when you disconnect.

Download RevampKey

How Freshservice skills work

Connect Freshservice
The Freshservice MCP server gives the agent its tools.
Ask in plain words
“Check Freshservice for leavers in the last 30 days and tell me who still has assets or access that should have been returned or removed.” Each SKILL.md says when it applies, so only the one that fits is loaded.
Approve any change
The agent calls the tools in order, checks its work, and shows you any change before it makes it.

How to install Freshservice skills

In RevampKey the skills install themselves when you connect Freshservice. In other tools each skill is one folder with a SKILL.md file, and you also need the Freshservice MCP server connected there.

About 1 minute · nothing to copy

Download RevampKey for Mac, Windows or Linux and sign in.
Open Connectors and connect Freshservice. All 5 skills come with it and stay up to date; they go away when you remove the connector.
Ask in plain language, for example “Check Freshservice for leavers in the last 30 days and tell me who still has assets or access that should have been returned or removed.”
Download RevampKeyConnect Freshservice · 1 click
Get RevampKey to connect Freshservice
RevampKey is a free desktop app for Mac, Windows and Linux. Install it, sign in, and Freshservice is one click away with its skills already attached.
Download RevampKey
Not now? Use the skills in your current tool
for s in essentials onboarding-offboarding-review service-catalog-request-prep solution-article-upkeep ticket-triage; do curl -fsSL --create-dirs -o .claude/skills/freshservice-$s/SKILL.md https://revampkey.com/marketplace/freshservice/skills/$s/SKILL.md done
Other tools

Into this project’s .claude/skills folder

Connect the Freshservice MCP server in Claude Code.

Run this in your project folder to add all 5 skills:

for s in essentials onboarding-offboarding-review service-catalog-request-prep solution-article-upkeep ticket-triage; do
  curl -fsSL --create-dirs -o .claude/skills/freshservice-$s/SKILL.md https://revampkey.com/marketplace/freshservice/skills/$s/SKILL.md
done

Ask in plain language, for example “Check Freshservice for leavers in the last 30 days and tell me who still has assets or access that should have been returned or removed.”

Into the shared .agents/skills folder

Connect the Freshservice MCP server in Cursor.

Run this in your project folder to add all 5 skills:

for s in essentials onboarding-offboarding-review service-catalog-request-prep solution-article-upkeep ticket-triage; do
  curl -fsSL --create-dirs -o .agents/skills/freshservice-$s/SKILL.md https://revampkey.com/marketplace/freshservice/skills/$s/SKILL.md
done

Ask in plain language, for example “Check Freshservice for leavers in the last 30 days and tell me who still has assets or access that should have been returned or removed.”

Into the shared .agents/skills folder

Connect the Freshservice MCP server in Codex.

Run this in your project folder to add all 5 skills:

for s in essentials onboarding-offboarding-review service-catalog-request-prep solution-article-upkeep ticket-triage; do
  curl -fsSL --create-dirs -o .agents/skills/freshservice-$s/SKILL.md https://revampkey.com/marketplace/freshservice/skills/$s/SKILL.md
done

Ask in plain language, for example “Check Freshservice for leavers in the last 30 days and tell me who still has assets or access that should have been returned or removed.”

Into the shared .agents/skills folder

Connect the Freshservice MCP server in VS Code.

Run this in your project folder to add all 5 skills:

for s in essentials onboarding-offboarding-review service-catalog-request-prep solution-article-upkeep ticket-triage; do
  curl -fsSL --create-dirs -o .agents/skills/freshservice-$s/SKILL.md https://revampkey.com/marketplace/freshservice/skills/$s/SKILL.md
done

Ask in plain language, for example “Check Freshservice for leavers in the last 30 days and tell me who still has assets or access that should have been returned or removed.”

RevampKey or copy the files?

In RevampKey

One click when you connect Freshservice
Updated for you when a skill improves
Removed when you disconnect
The MCP server is set up for you
800+ other connectors, same way

Download free

Copy into your project

One command per project
Run it again to get updates
You connect the Freshservice MCP server yourself
Works in Claude Code, Cursor, Codex and VS Code

See the command

Freshservice skills FAQ

What is a Freshservice agent skill?

A SKILL.md file: a short playbook an AI agent loads when your request matches it. Each Freshservice skill describes one job, which Freshservice tools to use in which order, what to check first and when to stop and ask you.

Do the Freshservice skills change anything on their own?

The others tell the agent to show you the change and wait for a yes before it creates, edits or deletes anything in Freshservice.

Which tools can use these skills?

Any agent that reads the open Agent Skills format: Claude Code, Cursor, Codex, VS Code with Copilot and RevampKey. In RevampKey they are attached when you connect Freshservice; elsewhere you copy the folders into your project or skills directory.

Do I need the Freshservice MCP server too?

Yes. The skills tell the agent how to do the work; the Freshservice MCP server gives it the tools to do it. The Freshservice MCP setup guide covers every client.

Freshservice MCP server setup · This page as Markdown

Put Freshservice’s best workflows in your agent

Download RevampKey, connect Freshservice and ask your first question in about a minute.

Download RevampKey Connect Freshservice · 1 click

All 5 Freshservice skills

Use the Freshservice connector safely

Use it when

Tools it uses

Audit Freshservice onboarding and offboarding requests

Use it when

Tools it uses

Prepare Freshservice service catalog requests with AI

Use it when

Tools it uses

Keep your Freshservice knowledge base accurate with AI

Use it when

Tools it uses

Triage your Freshservice ticket queue with AI

Use it when

Tools it uses

Get all 5 without copying a file

How Freshservice skills work

How to install Freshservice skills

RevampKey or copy the files?

In RevampKey

Copy into your project

Freshservice skills FAQ

Put Freshservice’s best workflows in your agent

Skills for related tools