# Freshservice agent skills for Claude Code, Cursor and RevampKey

> Ready-made Freshservice playbooks for AI agents: audit Freshservice onboarding and offboarding requests, prepare Freshservice service catalog requests with AI, keep your Freshservice knowledge base accurate with AI. Free SKILL.md files for Claude Code, Cursor and Codex, or one click in RevampKey.

## Skills

- [Use the Freshservice connector safely](https://revampkey.com/marketplace/freshservice/skills/essentials.md): Covers how to confirm your tenant, pick the right ticket, catalog, knowledge base or onboarding tool, and page through results. The assistant asks before any change to your live data.
- [Audit Freshservice onboarding and offboarding requests](https://revampkey.com/marketplace/freshservice/skills/onboarding-offboarding-review.md): Reviews onboarding and offboarding requests in Freshservice to find leavers still holding assets or access and starters not ready on their first day. It proposes fixes and asks before changing any record.
- [Prepare Freshservice service catalog requests with AI](https://revampkey.com/marketplace/freshservice/skills/service-catalog-request-prep.md): Finds the right catalog item, reads its form, and summarises exactly what would be submitted. It asks you to confirm before placing any request.
- [Keep your Freshservice knowledge base accurate with AI](https://revampkey.com/marketplace/freshservice/skills/solution-article-upkeep.md): Finds outdated or incomplete solution articles and drafts corrections or new articles from recurring tickets. It shows every proposed change and asks before updating or creating anything.
- [Triage your Freshservice ticket queue with AI](https://revampkey.com/marketplace/freshservice/skills/ticket-triage.md): Ranks open Freshservice tickets by overdue status, urgency, ownership and staleness, then proposes next actions. It asks before changing any ticket.

## Install

- RevampKey: connect Freshservice at https://revampkey.com/marketplace/freshservice; the skills come with it.
- Any Agent Skills tool, into the current project:

```bash
for s in essentials onboarding-offboarding-review service-catalog-request-prep solution-article-upkeep ticket-triage; do
  curl -fsSL --create-dirs -o .agents/skills/freshservice-$s/SKILL.md https://revampkey.com/marketplace/freshservice/skills/$s/SKILL.md
done
```

### What is a Freshservice agent skill?

A SKILL.md file: a short playbook an AI agent loads when your request matches it. Each Freshservice skill describes one job, which Freshservice tools to use in which order, what to check first and when to stop and ask you.

### Do the Freshservice skills change anything on their own?

The others tell the agent to show you the change and wait for a yes before it creates, edits or deletes anything in Freshservice.

### Which tools can use these skills?

Any agent that reads the open Agent Skills format: Claude Code, Cursor, Codex, VS Code with Copilot and RevampKey. In RevampKey they are attached when you connect Freshservice; elsewhere you copy the folders into your project or skills directory.

### Do I need the Freshservice MCP server too?

Yes. The skills tell the agent how to do the work; the Freshservice MCP server gives it the tools to do it. The Freshservice MCP setup guide covers every client.

MCP setup guide: https://revampkey.com/marketplace/freshservice.md