Use Orion and Redtail safely
Guides the assistant to confirm the household or account, pick the right system, and ask before any Redtail write, so client data stays with the right client.
Use it when
- Starting any Orion or Redtail task for a client
- Deciding whether a question belongs in Orion or Redtail
- Drafting a Redtail note or activity before saving it
Tools it uses
orion_connect_search_householdsorion_connect_search_accountsorion_connect_lookup_account_ownerredtail_list_activity_reference_dataredtail_list_opportunity_reference_dataredtail_add_activityredtail_add_opportunityredtail_create_noteorion_connect_generate_report_rb3
Pull up the Smith household and draft a note about today's review call, but don't save it yet.
I found two households matching "Smith": one at 14 Elm Road and one at 62 Harbor Lane. Which one is your client? Once you confirm, I'll draft the note for the Elm Road household and show you the text before anything is saved to Redtail.