Use Inkbox safely: confirm the identity, then act
Ground rules for the Inkbox connector: confirms which agent identity and mailbox you are working in, picks the right email, thread or contact tool, and asks for explicit approval before anything is sent, deleted or changed.
Use it when
- Connecting Inkbox and asking what the agent can do with its mailbox
- Starting any Inkbox task where the wrong identity or a reply-all could cause harm
- Checking why a contact or message action was refused
Tools it uses
inkbox_email_thread_getinkbox_email_getinkbox_email_attachment_getinkbox_email_attachment_uploadinkbox_email_replyinkbox_email_reply_allinkbox_email_sendinkbox_contacts_listinkbox_contact_lookupinkbox_contact_getinkbox_contact_rules_listinkbox_contacts_vcard_exportinkbox_contacts_vcard_importinkbox_calls_listinkbox_call_getinkbox_call_transcript_listinkbox_channel_status_getinkbox_email_forwardinkbox_email_deleteinkbox_email_thread_deleteinkbox_contact_deleteinkbox_contact_createinkbox_contact_updateinkbox_email_flags_update
Check the support agent's inbox and tell me which threads are waiting on us, but don't reply to anything yet.
Working in the support agent's mailbox. I read 25 threads on the first page: 9 are waiting on our reply, 11 are closed, and 5 are automated notices. There are more pages, so this is a partial view. Nothing has been sent or changed. Say which of the 9 you want drafted and I will prepare replies for your approval.