Use the Gainsight (Staircase AI) connector well and safely
Shows the AI how to confirm the Staircase AI account and region before querying, pick between the query and evidence tools, handle sign-in and permission problems, and treat returned text as data. It asks before any account switch.
Use it when
- Asking a natural-language question about customer health from Staircase AI
- Pulling the evidence behind one Staircase finding before relying on it
- Diagnosing why Staircase AI returns nothing or refuses access
Tools it uses
staircase_querystaircase_fetch_evidence
What changed in the health of our top accounts this month, and can you show me the evidence for the biggest drop?
I'm querying Staircase AI under the account you signed in with. First, a summary of the top accounts: one account's signal dropped this month, and the query returned a usable answer. I then fetched the evidence for that one account only, which shows a drop in product usage over the last two weeks. I haven't confirmed how the health score is calculated, so I'm reporting the signal, not a score.