# RT (Request Tracker) agent skills for Claude Code, Cursor and RevampKey

> Ready-made RT (Request Tracker) playbooks for AI agents: audit an RT queue's setup with AI, investigate an RT ticket's history with AI, triage an RT queue's open tickets. Free SKILL.md files for Claude Code, Cursor and Codex, or one click in RevampKey.

## Skills

- [Use the RT connector safely](https://revampkey.com/marketplace/rt-request-tracker/skills/essentials.md): Sets up the RT Request Tracker connector: confirms which account will act, searches tickets with scoped queries, and asks for explicit approval before any write.
- [Audit an RT queue's setup with AI](https://revampkey.com/marketplace/rt-request-tracker/skills/queue-setup-audit.md): Reviews a Request Tracker queue's lifecycle, custom fields, groups, watchers and rights against the team's intended workflow, and lists gaps and duplicates. It proposes a fix plan and asks for explicit approval before changing anything.
- [Investigate an RT ticket's history with AI](https://revampkey.com/marketplace/rt-request-tracker/skills/ticket-history-investigation.md): Reconstructs the transaction history of one RT ticket in time order, measures where the delay or repeated handoff occurred, and states a root cause with evidence. It asks before changing anything on the ticket.
- [Triage an RT queue's open tickets](https://revampkey.com/marketplace/rt-request-tracker/skills/ticket-triage-queue-review.md): Ranks a Request Tracker queue's open tickets by what needs action now: overdue, customer waiting, unowned, stale. Read-only; it drafts next steps and changes nothing.

## Install

- RevampKey: connect RT (Request Tracker) at https://revampkey.com/marketplace/rt-request-tracker; the skills come with it.
- Any Agent Skills tool, into the current project:

```bash
for s in essentials queue-setup-audit ticket-history-investigation ticket-triage-queue-review; do
  curl -fsSL --create-dirs -o .agents/skills/rt-request-tracker-$s/SKILL.md https://revampkey.com/marketplace/rt-request-tracker/skills/$s/SKILL.md
done
```

### What is a RT (Request Tracker) agent skill?

A SKILL.md file: a short playbook an AI agent loads when your request matches it. Each RT (Request Tracker) skill describes one job, which RT (Request Tracker) tools to use in which order, what to check first and when to stop and ask you.

### Do the RT (Request Tracker) skills change anything on their own?

2 of the 4 only read. The others tell the agent to show you the change and wait for a yes before it creates, edits or deletes anything in RT (Request Tracker).

### Which tools can use these skills?

Any agent that reads the open Agent Skills format: Claude Code, Cursor, Codex, VS Code with Copilot and RevampKey. In RevampKey they are attached when you connect RT (Request Tracker); elsewhere you copy the folders into your project or skills directory.

### Do I need the RT (Request Tracker) MCP server too?

Yes. The skills tell the agent how to do the work; the RT (Request Tracker) MCP server gives it the tools to do it. The RT (Request Tracker) MCP setup guide covers every client.

MCP setup guide: https://revampkey.com/marketplace/rt-request-tracker.md