# Richpanel AI agent skills for Claude Code, Cursor and RevampKey

> Ready-made Richpanel AI playbooks for AI agents: review closure candidates in Richpanel with AI, look up a customer's full history in Richpanel with AI, support performance report. Free SKILL.md files for Claude Code, Cursor and Codex, or one click in RevampKey.

## Skills

- [Use Richpanel AI safely from Claude](https://revampkey.com/marketplace/richpanel-ai/skills/essentials.md): Sets Claude up to work in your Richpanel helpdesk: confirms the account and the exact ticket first, picks the right lookup tool, and asks before sending any reply, note, tag or status change.
- [Review closure candidates in Richpanel with AI](https://revampkey.com/marketplace/richpanel-ai/skills/closure-candidate-review.md): Reviews the conversations Richpanel flags as closure candidates, reads each thread in full, and proposes closure only where the work is genuinely finished. It asks for your approval before closing anything.
- [Look up a customer's full history in Richpanel with AI](https://revampkey.com/marketplace/richpanel-ai/skills/customer-history-lookup.md): Finds one customer by email or phone and summarises every conversation, open item and promise, so you know the full story before you reply. It only reads and never changes a ticket.
- [Support performance report](https://revampkey.com/marketplace/richpanel-ai/skills/support-performance-report.md): Answers questions about response times, conversation volumes, agent workload and CSAT trends from Richpanel analytics, stating the date window and definitions for every figure. It only reads data and asks before taking any action.
- [Triage and route your Richpanel queue with AI](https://revampkey.com/marketplace/richpanel-ai/skills/ticket-triage-and-routing.md): Ranks open and unassigned conversations by waiting time and urgency, groups them by topic, and proposes assignments and tags. It asks before changing any conversation.

## Install

- RevampKey: connect Richpanel AI at https://revampkey.com/marketplace/richpanel-ai; the skills come with it.
- Any Agent Skills tool, into the current project:

```bash
for s in essentials closure-candidate-review customer-history-lookup support-performance-report ticket-triage-and-routing; do
  curl -fsSL --create-dirs -o .agents/skills/richpanel-ai-$s/SKILL.md https://revampkey.com/marketplace/richpanel-ai/skills/$s/SKILL.md
done
```

### What is a Richpanel AI agent skill?

A SKILL.md file: a short playbook an AI agent loads when your request matches it. Each Richpanel AI skill describes one job, which Richpanel AI tools to use in which order, what to check first and when to stop and ask you.

### Do the Richpanel AI skills change anything on their own?

2 of the 5 only read. The others tell the agent to show you the change and wait for a yes before it creates, edits or deletes anything in Richpanel AI.

### Which tools can use these skills?

Any agent that reads the open Agent Skills format: Claude Code, Cursor, Codex, VS Code with Copilot and RevampKey. In RevampKey they are attached when you connect Richpanel AI; elsewhere you copy the folders into your project or skills directory.

### Do I need the Richpanel AI MCP server too?

Yes. The skills tell the agent how to do the work; the Richpanel AI MCP server gives it the tools to do it. The Richpanel AI MCP setup guide covers every client.

MCP setup guide: https://revampkey.com/marketplace/richpanel-ai.md